topic Re: Unable to send texts in Sky Mobile

Unable to send texts

diane1703 — Thu, 25 Jul 2024 13:24:29 GMT

Hello

Anyone able to help? I am suddenly unable to send texts. All other services are unaffected.

Thanks

Re: Unable to send texts

63johnw — Thu, 25 Jul 2024 13:30:49 GMT

Hi @diane1703 any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Unable to send texts

diane1703 — Thu, 25 Jul 2024 13:42:12 GMT

Hello @63johnw - no error messages or issues showing online with the service in my area

Re: Unable to send texts

63johnw — Thu, 25 Jul 2024 13:45:10 GMT

Try turning your phone off then back on @diane1703 if it's still the same you could call sky on 150 and they will probably suggest a new sim, you can order one yourself via your account or in the my sky app if you want to try that.

Re: Unable to send texts

diane1703 — Thu, 25 Jul 2024 13:47:39 GMT

@63johnw Thank you!