topic Re: New Replacement eSIM in Sky Mobile

New Replacement eSIM

Matt9300 — Thu, 25 Jul 2024 11:07:52 GMT

Got a new device and stupidly have misplaced my eSIM confirmation code which I need to transfer the eSIM.

Can't request a new eSIM through the portal as the security check fails when trying to send a message.

Can somone assist?

Re: New Replacement eSIM

caesarome — Thu, 25 Jul 2024 11:13:21 GMT

If you have lost the email with this on you will have to get in touch with Sky support so use the links at the bottom of this page to do this:

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

Re: New Replacement eSIM

Matt9300 — Thu, 25 Jul 2024 11:17:31 GMT

I did reach out to them about the confirmation code yesterday lunch time and they said they'd email me it in around 4 hours.

Still not had anything

Re: New Replacement eSIM

caesarome — Thu, 25 Jul 2024 11:21:26 GMT

There does appear to be an issue with these codes at present. This has been raised in a private forum on here so hopefully we can get this looked into.

Re: New Replacement eSIM

Matt9300 — Thu, 25 Jul 2024 13:13:24 GMT

Apparently they need to send a new physical SIM which may take 6 days to arrive.

Pathetic