topic Re: Cant manage / access sky mobile account in Sky Mobile

Cant manage / access sky mobile account

SRider — Wed, 24 Jul 2024 18:20:11 GMT

when trying to manage my sky mobile account, it just takes me to the phones homepage.

frustrating as can't check piggy bank or check about upgrades

Re: Cant manage / access sky mobile account

caesarome — Wed, 24 Jul 2024 18:32:01 GMT

You might have already done this so have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Cant manage / access sky mobile account

SRider — Wed, 24 Jul 2024 19:04:44 GMT

Yeah, when i go in and attempt to link, says my account / sim is linked already

Re: Cant manage / access sky mobile account

caesarome — Wed, 24 Jul 2024 19:08:13 GMT

@SRider

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Cant manage / access sky mobile account

SRider — Wed, 24 Jul 2024 19:28:29 GMT

Thank you

Re: Cant manage / access sky mobile account

Lisa-P1987 — Thu, 25 Jul 2024 08:52:13 GMT

Thanks for escalating this. We’ve sent SRider an invite to chat.

Re: Cant manage / access sky mobile account

anne84 — Tue, 13 Aug 2024 17:43:01 GMT

I'm trying to manage my account and use the sky piggy bank but it keeps taking me to the phones page to set up a new contract