topic Re: Return in Sky Mobile

Return

SSSBECKs — Wed, 24 Jul 2024 19:41:53 GMT

I returned a Magic Keyboard for the iPad Pro because I ordered the wrong size. I received an email from sky in 26th June to say it was received on their side but 4 weeks later I still don't have my refund. I have contacted sky around 7 times and been told to allow 48 hour for an investigation each time but I don't get an update.

The service I've received is appauling if I'm honest.

Re: Return

63johnw — Wed, 24 Jul 2024 19:46:28 GMT

Hi @SSSBECKs to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat (probably tomorrow now).

Re: Return

SSSBECKs — Wed, 24 Jul 2024 19:47:26 GMT

Thank you very much @63johnw

Re: Return

Lisa-P1987 — Thu, 25 Jul 2024 09:02:26 GMT

Thanks for escalating this. We’ve sent SSSBECKs an invite to chat.

Re: Return

Tom-W19 — Sat, 27 Jul 2024 09:25:47 GMT

Hi @SSSBECKs

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.