topic Re: Internet connection in Sky Mobile

Internet connection

AdityaGangaraj — Tue, 23 Jul 2024 12:18:06 GMT

Hii team this is my latest device Samsung s24 ultra am not able to play my game accurately. Am facing issue with the connection can you please help me with that

Re: Internet connection

PandJ2020 — Tue, 23 Jul 2024 13:22:00 GMT

You are talking to other customers - without being a bit more specific we cannot advise...

What does playing a game 'accurately' mean?

Re: Internet connection

AdityaGangaraj — Tue, 23 Jul 2024 13:47:32 GMT

Wat do u mean am talking to other customers isn't this costumer service and wat i meant with accurately i.e when u play pubg players unknown battle ground my ping is fluctuating like hell am I enough specific now.

Re: Internet connection

PandJ2020 — Tue, 23 Jul 2024 14:03:09 GMT

@AdityaGangaraj wrote:
Wat do u mean am talking to other customers

Exactly that.

@AdityaGangaraj wrote:
isn't this costumer service

No - you call Sky on 150 for that.

Re: Internet connection

daveNOS — Tue, 23 Jul 2024 15:08:40 GMT

@AdityaGangaraj Your ping will always fluctuate when using mobile broadband, there isn't anything Sky or any network can do to stop that.

Re: Internet connection

AdityaGangaraj — Tue, 23 Jul 2024 15:11:50 GMT

Then why is it good in my friends mobile even he plays on his mobile broadband anything on this can u say@daveNOS

Re: Internet connection

daveNOS — Tue, 23 Jul 2024 15:25:26 GMT

@AdityaGangaraj I stand by what i said, ping will fluctuate on mobile broadband and it can be significant depending on device specs, which network your connected to and what service(3G,4G or 5G), im currently with o2 and have run 3 tests back to back,

1. min 43ms avg77.1 max176ms

2. min 52ms avg92.9 max490ms

3. min46ms avg109.9ms max401ms

All ran using the same server on 4G with a fairly high spec phone, and that was without running any other applications.

If you are not happy with the repsonses here then call Sky and speak to customer service.