topic Re: Sorry, can't activate your SIM card in Sky Mobile

Sorry, can't activate your SIM card

Ant1111 — Mon, 22 Jul 2024 18:21:50 GMT

Have received this error message when trying to activate my new SIM card. No idea why as I have followed necessary steps to the letter!

Any help with this would be welcomed.

Thanks

Re: Sorry, can't activate your SIM card

caesarome — Mon, 22 Jul 2024 18:27:22 GMT

If you have another phone you will need to call Sky on this to see if they can get it activated for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

Re: Sorry, can't activate your SIM card

Ant1111 — Mon, 22 Jul 2024 19:31:40 GMT

Thank you. Will have to give them a call from another phone. Fingers crossed they can help.

Thank you.