topic Re: Service Restricted even though balance is clear in Sky Mobile

Service Restricted even though balance is clear

CME — Mon, 22 Jul 2024 14:14:09 GMT

I was trying to upgrade my phone and even though the bill is up to date I am getting a restriction message on my account. Turns out it was a sky marketplace subscription, so I called and paid the balance for that. However, the restriction is still on the account even though the customer service people say it isn't. How can I get this resolved?

Re: Service Restricted even though balance is clear

63johnw — Mon, 22 Jul 2024 15:02:39 GMT

Hi @CME when did you clear the balance as it may take a week or two to process. Have you tried ringing sky on 150 and seeing if they can process the upgrade ?

Re: Service Restricted even though balance is clear

caesarome — Mon, 22 Jul 2024 15:05:47 GMT

@CME wrote:

I was trying to upgrade my phone and even though the bill is up to date I am getting a restriction message on my account.

If your phone is working is the message "account restricted" as it might be an issue with your login details.

Re: Service Restricted even though balance is clear

CME — Mon, 22 Jul 2024 15:35:21 GMT

Hi, yes it was only a few days ago. Thank you