topic Order cancelled?? in Sky Mobile

Order cancelled??

Kj04 — Sun, 21 Jul 2024 21:17:53 GMT

I made an order on sky mobile, and I got an email to say it had been cancelled but two minutes later received an email to say the order has been confirmed. Can anyone tell me if that means it's been cancelled or not please.

Re: Order cancelled??

caesarome — Sun, 21 Jul 2024 21:22:47 GMT

@Kj04

For whatever reason these emails do sometimes arrive out of order but the key one for you is the cancellation one.

Your order might have been cancelled if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

https://www.sky.com/help/articles/sky-credit-builder

Re: Order cancelled??

Daniel0210 — Mon, 22 Jul 2024 04:00:58 GMT

@Kj04
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Any upfront payment you’ve made should hopefully be refunded after about 14 days.