topic Re: PAC code issues! in Sky Mobile

PAC code issues!

eynonw — Sun, 21 Jul 2024 15:29:43 GMT

I've been trying to get my PAC code from Sky Mobile for the past five days now. I'd like to move my number to a new provider as Sky Mobile's coverage in my area is terrible.

Instead of the code, I get the message:

" Sorry, we're having some issues that mean we can't issue your PAC for 44***********2 right now. Please try again soon."

I'm getting a little bit fed up with this now. Are they trying to force me to stay on Sky??

Can anyone shed any light on this for me or suggest a possible solution??

Thanks

Re: PAC code issues!

SKY1992bf — Sun, 21 Jul 2024 15:31:37 GMT

@eynonw If you are in contract they can withhold the transfer

Re: PAC code issues!

caesarome — Sun, 21 Jul 2024 15:32:32 GMT

Give them a call on 150 and if you do then say no to going online and no to being sent a text message.

Re: PAC code issues!

eynonw — Sun, 21 Jul 2024 15:34:03 GMT

Hi.

I'm not in contract. That ended over 8 months ago.

Re: PAC code issues!

eynonw — Sun, 21 Jul 2024 15:36:16 GMT

I've tried that. They said that the PAC Code can only be sent via the SMS system?

Re: PAC code issues!

SKY1992bf — Sun, 21 Jul 2024 15:41:43 GMT

@eynonw What happens if you text pac to 65075 from the number you want to transfer or is that when you're getting the error message

Re: PAC code issues!

caesarome — Sun, 21 Jul 2024 15:41:28 GMT

@eynonw wrote:

I've tried that. They said that the PAC Code can only be sent via the SMS system?

I don't think that is correct so perhaps try the 0300 number shown here under "How to get a Pac or Stac":

https://www.sky.com/help/articles/switching-mobile-providers-leaving-sky-mobile

Re: PAC code issues!

eynonw — Sun, 21 Jul 2024 15:52:34 GMT

That's the number I've been texting my request to. I've been trying every few hours for the past five days..

Re: PAC code issues!

caesarome — Sun, 21 Jul 2024 16:03:02 GMT

Have you tried calling the 0300 number as it says that will then text you a security code but after that they should be able to issue you with the pac once you have read back the security code to them.

Re: PAC code issues!

eynonw — Sun, 21 Jul 2024 17:45:41 GMT

Finally sorted it this afternoon. I called 150 and sparred with the call handling system until I finally reached a human in the same country as me.

He was very helpful and agreed that the info given to me on a previous call was erroneous!

All sorted now!!