topic Re: Unable to change data plan help in Sky Mobile

Unable to change data plan help

Trace9 — Fri, 19 Jul 2024 15:29:01 GMT

I am trying to change my data plan on my sim as I am finding that I am constantly running out of data and need more. I have been trying to do this for a few months but everytime I go on to change your data plan it says

'We're currently in the process of changing your plan. You can change your plan again after your next bill date.'

I have also tried to phone but not really gotten a response.

Any help is appreciated

Re: Unable to change data plan help

caesarome — Fri, 19 Jul 2024 15:35:04 GMT

@Trace9 wrote:

I have also tried to phone but not really gotten a response.

Not sure what you mean by this because if you can't do it online then you will need to call Sky on 150 about this and when you do call say No when asked about going online ir being sent a text.

Re: Unable to change data plan help

Daniel0210 — Fri, 19 Jul 2024 15:37:40 GMT

@Trace9

The lines to Customer Services were down due to the mass I.T. issue worldwide. We've not heard they are back operational yet. When they are back up and running they will obviously be extremely busy.