topic Re: SIM stopped working abroad in Sky Mobile

SIM stopped working abroad

GSut — Fri, 19 Jul 2024 10:05:58 GMT

My SIM has stopped working abroad. Was working fine yesterday now nothing and keeps flashing up with "Not registered on Network" and "Refreshing SIM data".

Have tried all steps and useful Livechat ends with "Call Us"...I can't!!!

Re: SIM stopped working abroad

63johnw — Fri, 19 Jul 2024 10:28:57 GMT

Hi @GSut have you checked you haven't reached your spend cap ? Have you tried searching for and connecting to a different local network ? Are you in Spain/Lanzarote as there have been a lot of issues there ?

Re: SIM stopped working abroad

GSut — Fri, 19 Jul 2024 12:13:54 GMT

No removed spend cap

This happened in Canaries in Feb, was working yesterday now just stopped

Re: SIM stopped working abroad

caesarome — Fri, 19 Jul 2024 12:15:31 GMT

A spend cap needs to be in place when you are abroad.