topic Re: Error saying my PAC number cannot be issued in Sky Mobile

Error saying my PAC number cannot be issued

helsbells — Fri, 19 Jul 2024 09:10:07 GMT

I just upgraded my phone and saying with sky mobile . New sim arrived and I keep getting an error message when I am requesting the PAC code , saying they can't do it right now try later . Help ! Have been trying since 4pm yesterday all morning and nothing

Re: Error saying my PAC number cannot be issued

caesarome — Fri, 19 Jul 2024 09:17:06 GMT

Are you trying to move a number from a different network to a Sky sim as a pac code can't be used to move a number from a Sky sim to another Sky sim.

Re: Error saying my PAC number cannot be issued

helsbells — Fri, 19 Jul 2024 09:32:35 GMT

it is from sky sim to sky
How do I activate my new sky sim ? It's asking for a PAC code ?

what do I need to do please ?

Thanks so much

Re: Error saying my PAC number cannot be issued

caesarome — Fri, 19 Jul 2024 10:36:44 GMT

Your new Sky sim should be asking for an activation code which will have come with the sim itself.

If you do activate this sim then you will be paying for it as well as your other Sky sim so you will be paying for both of them if this is what you want to do.

Re: Error saying my PAC number cannot be issued

helsbells — Fri, 19 Jul 2024 11:33:40 GMT

I would like to speak to a sky customer service advisor . I upgraded my phone recently and not been able to register the new sim ? If that is even what I need to do ? And my sky mobile account is now showing that I have 2 devices ?? My old one and my new one ?

this is not right at all

need to speak to a human. Being

can I have a contact number to speak to a person please !!

I am panicking about this

thank you

Helen Buckley

Re: Error saying my PAC number cannot be issued

Neilsjfc — Fri, 19 Jul 2024 11:39:41 GMT

Tagging on to this. Leaving sky having had a sim only with them but each time I request the PAC I get a message saying firstly they don't understand requesting I enter DOB. I do this and get a message saying its unavailable and try later (have being trying since last night).

Any advice?

Re: Error saying my PAC number cannot be issued

caesarome — Fri, 19 Jul 2024 12:07:24 GMT

@helsbells wrote:

I would like to speak to a sky customer service advisor . I upgraded my phone recently and not been able to register the new sim ? If that is even what I need to do ?

@helsbells

If you only want to have (and pay) for one sim then just move the sim from your old phone to your new one then you do not need to activate this new sim you have been sent.

Re: Error saying my PAC number cannot be issued

helsbells — Fri, 19 Jul 2024 13:12:10 GMT

I have not activated the new sim and my old sim is now in the new phone ? Will my account then be updated ?
as the bill is due out soon and I am being charged as below for 2 hand sets

Helen

Re: Error saying my PAC number cannot be issued

caesarome — Fri, 19 Jul 2024 15:08:22 GMT

@helsbells wrote:

Will my account then be updated ?
as the bill is due out soon and I am being charged as below for 2 hand sets

If you returned a device to Sky then your account will be updated when the phone that been inspected by the company that handles these returns so keep an eye on your future bills.