Help! Mobile Bill Doubled?

GemzyPops — Fri, 19 Jul 2024 07:55:16 GMT

Having a panic - can anyone help? My mobile bill payment usually leaves my account on the 2nd of the month. A couple of weeks ago I changed the date so that the payment will leave my account on the 1st of the month. I've just logged in to check my bills online and it is showing that my mobile bill is over £100! It is usually about £50 - so essentially it has doubled.

Is it likely that this is due to me changing the payment date? Does that mean I won't make a payment on 1st August, but instead will pay 2 months on 1st September?

Can't get through on the 'phone and am now off to work, and live chat isn't open (for a change). Would appreciate any thoughts?

Re: Help! Mobile Bill Doubled?

caesarome — Fri, 19 Jul 2024 08:35:56 GMT

@GemzyPops wrote:

Is it likely that this is due to me changing the payment date? Does that mean I won't make a payment on 1st August, but instead will pay 2 months on 1st September?

It will be due to you changing the billing date so have you looked at your future bills to see what they show as to when you will next be billed ?

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Help! Mobile Bill Doubled?

Re: Help! Mobile Bill Doubled?