topic Re: Payment pardon in Sky Mobile

Payment pardon

Zoe65 — Thu, 18 Jul 2024 07:19:42 GMT

Good evening my name is Zoe I have a contractwith you, however I have been placed in a situation where my home in jamaica was destroyed by hurricane beryl that recently passed. I now have to go back home to sort things out with getting my house and other items replaced and its costing me a lot. I'm kindly asking if I can just be pardoned from just this month's payment please. Help me...

Re: Payment pardon

caesarome — Thu, 18 Jul 2024 08:30:28 GMT

@Zoe65

This is a customer helps customer forum but what we can say is that these rules apply to us all in that if a bill isn't paid then the chances are the services will be suspended until the bill has been paid in full and that your payment method has been setup again.

Re: Payment pardon

Daniel0210 — Thu, 18 Jul 2024 11:31:04 GMT

@Zoe65

It might be worthwhile reading this link regarding a payment holiday

https://www.sky.com/help/articles/sky-payment-holiday