topic Re: Mobile account not showing in app or online in Sky Mobile

Mobile account not showing in app or online

Tim86 — Wed, 17 Jul 2024 19:00:56 GMT

I received a text from Sky saying I'm out of data but when I go to the app or online my mobile accounts aren't showing. They used to be there but have disappeared

Re: Mobile account not showing in app or online

caesarome — Wed, 17 Jul 2024 19:07:44 GMT

When you say they are not there, what do you see a blank page or are you being redirected to a different webpage ?

Re: Mobile account not showing in app or online

Tim86 — Wed, 17 Jul 2024 19:09:40 GMT

I have an iPad and two mobile accounts but only the iPad is showing as an option to view, roll data to etc

Re: Mobile account not showing in app or online

caesarome — Wed, 17 Jul 2024 19:17:50 GMT

So you iPad and both phones all used to be on the same account so you could select any of them to roll data to ?

Re: Mobile account not showing in app or online

Tim86 — Wed, 17 Jul 2024 19:19:17 GMT

Yes, that's correct I used to be able to select between the three

Re: Mobile account not showing in app or online

caesarome — Wed, 17 Jul 2024 19:24:55 GMT

@Tim86

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Mobile account not showing in app or online

Tom-W19 — Thu, 18 Jul 2024 08:58:19 GMT

Thanks for escalating. We've sent an invite to @Tim86.