Can’t send texts

lewigg — Mon, 15 Jul 2024 14:09:04 GMT

Hi, I've had my phone for 2 weeks now (thought the issue might resolve itself) but I can't send text messages.
I can make and receive phone calls, but it takes ages for it to start ringing (if it does let me ring someone) and sometimes it tells people trying to call me I'm not available, when I am, and have full signal.
I have tried to send myself settings and get this text:

SkyMobileUK will send handset configuration for the following services: MMS GPRS. Please accept any settings. If asked for a PIN, please enter your lockscreen password.

But then nothing ever happens. I don't receive them. Can someone please help me with this, it's really frustrating.
Also, my data works fine when I'm not connected to WiFi.

Re: Can’t send texts

Tom-W19 — Tue, 16 Jul 2024 08:40:45 GMT

Hi @lewigg

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Can’t send texts in Sky Mobile

Can’t send texts

Re: Can’t send texts