topic Re: Cannot link my mobile to my sky account in Sky Mobile

Cannot link my mobile to my sky account

Chrissyb63 — Mon, 15 Jul 2024 11:48:45 GMT

My husbands account was changed to mine in September 2022 after he passed away, but I cannot access my saved data as it says account already linked but I can't get to it. I think there is something wrong with my account details. Can anyone help please.

Re: Cannot link my mobile to my sky account

caesarome — Mon, 15 Jul 2024 12:00:42 GMT

@Chrissyb63

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Cannot link my mobile to my sky account

Tom-W19 — Mon, 15 Jul 2024 12:05:10 GMT

Thanks for escalating. We've sent an invite to @Chrissyb63.

Re: Cannot link my mobile to my sky account

Mr+Flibbles+86 — Wed, 17 Jul 2024 12:21:47 GMT

We are still looking to help you @Chrissyb63 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks