https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4692416#M213136 <P><SPAN>I’ve received email today that I am able to upgrade my phone however on my account is showing this message: Unfortunately you're not eligible to upgrade your device. Today is 24 months since I purchased my phone. ( swap after 24 months )&nbsp;</SPAN></P><P><SPAN>How can I upgrade?&nbsp;<BR />thanks&nbsp;</SPAN></P> Mon, 15 Jul 2024 06:15:05 GMT Viola2 2024-07-15T06:15:05Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4692416#M213136 <P><SPAN>I’ve received email today that I am able to upgrade my phone however on my account is showing this message: Unfortunately you're not eligible to upgrade your device. Today is 24 months since I purchased my phone. ( swap after 24 months )&nbsp;</SPAN></P><P><SPAN>How can I upgrade?&nbsp;<BR />thanks&nbsp;</SPAN></P> Mon, 15 Jul 2024 06:15:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4692416#M213136 Viola2 2024-07-15T06:15:05Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4692425#M213137 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4123419">@Viola2</a>&nbsp;</P> <P>Once you've chosen the device you'd like to swap to give Sky a call (dial 150 free from your current Sky mobile) and an agent can place the order for/with you.&nbsp;</P> Mon, 15 Jul 2024 06:27:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4692425#M213137 Daniel0210 2024-07-15T06:27:35Z