topic Re: Emergency Calls only in Sky Mobile

Emergency Calls only

Jilly5 — Sun, 14 Jul 2024 15:03:46 GMT

My phone has been showing Emergency Calls only for a couple of days. I've followed YouTube clips on how to re-start the Sky network on my phone & nothing has worked. I've reseated the SIM card, restarted my phone, reset my mobile network, put Flight Mode on & then off, restarted phone, and checked my SIM Manager. Nothing is working. I don't know what to do and I need yo ring my bank. 😭

Re: Emergency Calls only

caesarome — Sun, 14 Jul 2024 15:11:31 GMT

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Emergency Calls only

Jilly5 — Sun, 14 Jul 2024 15:40:21 GMT

I appreciate you trying to help me. I'm 65, disabled, live alone and my mobile is my only way to connect people. It usually works fine.

I've checked my local mast status and it is fine. No reported work issues in my area.

I checked my services at my address. It suggested wifi was the issue, but then it said it was working properly as was broadband too.

I will screenshot the results I've just checked.

If you can think of anything else to help me resume a Sky network connection on my mobile, I'll give it a try.

Thank you.

Re: Emergency Calls only

caesarome — Sun, 14 Jul 2024 15:49:01 GMT

Perhaps it is an issue with your sim so it might be worth seeing if you can order yourself a replacement via this link:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

Re: Emergency Calls only

Jilly5 — Sun, 14 Jul 2024 17:38:52 GMT

Sorry for the delay. I've been following all the Sky trouble shooting info, but to no avail. It leads as you suspected to a ereplacement SIM card.

When I go to Settings - Connections - Sim Manlager - it clearly shows SIM 1 Sky and my phone no with the blue toggle switch on.

When I go to Settings - Connections - Mobile Networks - Network Operators, I switch off the toggle switch in order to scan networks. My Sky network comes up along with a variety of others I presume belong to my neighbours. When I scan the neteworks, Sky appears. I press Sky and it tries to register on Sky. Eventually it gives up with a message appearing, saying "Unable to conect. Try later".

Does this still seem like it is a SIM card issue?

I have a spare SIM card. Could I use that instead of sending off for a replacement? It came with the phone. They also gave me one in the shop when I ordered the phone. Should I just follow the instructions on here to "Activate a replacement SIM card?

Thank you so much for your help tpday. Hopefully this will be the last step. I hope! Jill

Re: Emergency Calls only

caesarome — Sun, 14 Jul 2024 18:19:40 GMT

@Jilly5 wrote:

I have a spare SIM card. Could I use that instead of sending off for a replacement? It came with the phone.

You only have 30 days to activate that sim card after you received it otherwise it automatically gets cancelled so you might not be able to do it if it be more than a month which I presume that it has been.

Re: Emergency Calls only

Jilly5 — Sun, 14 Jul 2024 21:19:52 GMT

Thank you very much for your help. I think I am a little clearer why it's not working now. I didnt' know the SIM cards had a finite time. I've had it about 2 yrs!

I'll order a SIM card in the morning I hope it comes before Friday as I'm going abroad on my hols.

I very much appreaciate your time in helping me. Thank you!

Jill