https://helpforum.sky.com/t5/Sky-Mobile/Contract/m-p/4691763#M213089 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4122681">@Rachel2103</a>&nbsp;</P> <P>It's not just based on payments to Sky.&nbsp;See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should hopefully be refunded after about 14 days.</P> Sat, 13 Jul 2024 19:20:12 GMT Daniel0210 2024-07-13T19:20:12Z https://helpforum.sky.com/t5/Sky-Mobile/Contract/m-p/4691762#M213088 Why am i getting a declined credit check yet i have paid of all previous contract for a tablet and I am still a sky customer who pays my broadband every month on time Sat, 13 Jul 2024 19:18:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/Contract/m-p/4691762#M213088 Rachel2103 2024-07-13T19:18:48Z https://helpforum.sky.com/t5/Sky-Mobile/Contract/m-p/4691763#M213089 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4122681">@Rachel2103</a>&nbsp;</P> <P>It's not just based on payments to Sky.&nbsp;See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should hopefully be refunded after about 14 days.</P> Sat, 13 Jul 2024 19:20:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/Contract/m-p/4691763#M213089 Daniel0210 2024-07-13T19:20:12Z