topic Re: Linking Mobile to SkyID in Sky Mobile

Re: Linking Mobile to SkyID

PAUL+LAITY — Sat, 13 Jul 2024 18:24:17 GMT

Hi there.

Had Sky TV and broadband for over 20 years. Just purchased sky mobile but been unable to link to sky ID. Spent hours on the phone speaking to at least 3 different people who got me to change my e mail several times from my sky e mail to my iCloud e mail but still it wouldn't link to my sky ID. I was told it was escalated but heard nothing.

please can anybody help me?

Re: Linking Mobile to SkyID

caesarome — Sat, 13 Jul 2024 18:30:21 GMT

@PAUL+LAITY

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Linking Mobile to SkyID

Mr+Flibbles+86 — Sun, 14 Jul 2024 09:18:03 GMT

Thanks for escalating this. We’ve sent an invite to @PAUL+LAITY to chat.