topic Re: Thanks for being utter liars! in Sky Mobile

Thanks for being utter liars!

Raven13 — Sat, 13 Jul 2024 16:52:35 GMT

My phone is under Sky, as are my parents. My original phone SIM recently broke, and we were promised a new one would be delivered. We were lied to, and the SIM never arrived. We tried downloading an E-SIM, but Sky also hid some crucial details from me and my parents, such as it permanently disabling after two failures.

I have been without a SIM/messaging/apps/etc. for over a week. I hope Sky knows what autism is, or what it's like to be autistic, because I have this condition, and cannot be without messaging, due to mental health reasons, support requirements, etc.

If Sky deceive me and my parents again, we will be unsubscribing.

Re: Thanks for being utter liars!

Daniel0210 — Sat, 13 Jul 2024 16:58:37 GMT

@Raven13

You are only speaking to fellow Sky customers here. Making threats to potentially cancel your subscription won't necessarily get a response from Sky on here. SIM cards are sent out via Royal Mail.

Re: Thanks for being utter liars!

Raven13 — Sat, 13 Jul 2024 16:59:29 GMT

I'm sorry. I find it hard to regulate my emotions sometimes, plus I only joined here a couple of minutes ago.

Re: Thanks for being utter liars!

Daniel0210 — Sat, 13 Jul 2024 17:00:56 GMT

@Raven13

No need to apologise. I'm just giving you a heads up that this is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here.

Re: Thanks for being utter liars!

Raven13 — Sat, 13 Jul 2024 17:01:38 GMT

Thanks for educating me. It's just Sky really have been shifty with my new SIM.