topic Re: Charge for old device in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691445#M213032 Future bills don't show it but shows I am in debit for not paying it Sat, 13 Jul 2024 12:52:19 GMT Juzza 2024-07-13T12:52:19Z Charge for old device https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691441#M213030 I swapped my phone and got the full payment of it deducted from my bill, however it's still charged me the monthly payment for it and a monthly payment for my new device? Is this right? If I had known I would have 2 device charges to pay I wouldn't have swapped. Sat, 13 Jul 2024 12:49:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691441#M213030 Juzza 2024-07-13T12:49:45Z Re: Charge for old device https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691443#M213031 <P>It's probably just timing - do future bills show it?</P> Sat, 13 Jul 2024 12:51:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691443#M213031 PandJ2020 2024-07-13T12:51:10Z Re: Charge for old device https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691445#M213032 Future bills don't show it but shows I am in debit for not paying it Sat, 13 Jul 2024 12:52:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691445#M213032 Juzza 2024-07-13T12:52:19Z Re: Charge for old device https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691449#M213034 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4122349">@Juzza</a>&nbsp;wrote:<BR />Future bills don't show it but shows I am in debit for not paying it<HR /></BLOCKQUOTE><P>Did you not pay it?</P> Sat, 13 Jul 2024 12:53:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691449#M213034 PandJ2020 2024-07-13T12:53:14Z Re: Charge for old device https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691454#M213035 No I don't want to pay for 2 phones when they had already received that one back Sat, 13 Jul 2024 12:54:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691454#M213035 Juzza 2024-07-13T12:54:55Z Re: Charge for old device https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691457#M213037 <P>You do have to pay for it as any overpayment should then be refunded to you by the way of a credit on a future bill, by stopping payment you will have further issues going forward.</P> Sat, 13 Jul 2024 12:56:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691457#M213037 caesarome 2024-07-13T12:56:45Z Re: Charge for old device https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691459#M213038 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4122349">@Juzza</a>&nbsp;wrote:<BR />No I don't want to pay for 2 phones when they had already received that one back<HR /></BLOCKQUOTE><P>Ok, probably not what you want to hear but withholding payment doesn't help you.</P><P>&nbsp;</P><P>Chances are the bill was generated prior to the return being processed.</P><P>&nbsp;</P><P>If you fail to pay then your services are likely to be restricted (and you won't be able to speak to Sky) regardless of the rights and wrongs.</P><P>&nbsp;</P><P>Best advice is to pay the bill and then discuss with Sky.</P> Sat, 13 Jul 2024 12:56:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691459#M213038 PandJ2020 2024-07-13T12:56:55Z Re: Charge for old device https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691465#M213040 Thanks people much appreciated but not happy as it's 50 quid I wasn't expecting to pay <span class="lia-unicode-emoji" title=":confused_face:">😕</span> Sat, 13 Jul 2024 12:59:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691465#M213040 Juzza 2024-07-13T12:59:11Z Re: Charge for old device https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691587#M213054 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4122349">@Juzza</a>&nbsp;wrote:<BR />Thanks people much appreciated but not happy as it's 50 quid I wasn't expecting to pay <span class="lia-unicode-emoji" title=":confused_face:">😕</span><HR /></BLOCKQUOTE><P>Sure - but it may well end up as a credit on your account (for which you can request to be refunded).</P> Sat, 13 Jul 2024 15:23:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charge-for-old-device/m-p/4691587#M213054 PandJ2020 2024-07-13T15:23:18Z