topic Re: Cancelling sky in Sky Mobile

Cancelling sky

faye10 — Fri, 12 Jul 2024 09:13:16 GMT

I would like to cancel my sky mobile phone contract

Re: Cancelling sky

caesarome — Fri, 12 Jul 2024 09:15:40 GMT

You can cancel the sim if you have had it for more than 12 months by calling Sky on 150 but doing so will mean the number will be cancelled and therefore lost so can't be transferred elsewhere.

Re: Cancelling sky

faye10 — Fri, 12 Jul 2024 09:17:05 GMT

I have had the phone for 4 months

Re: Cancelling sky

faye10 — Fri, 12 Jul 2024 09:19:54 GMT

Can I phone sky on 150

Re: Cancelling sky

caesarome — Fri, 12 Jul 2024 09:20:57 GMT

It is unlikely you would be able to cancel the phone as you signed a credit agreement that states that you agreed to make monthly payments over the course of the contract, you could call Sky on 150 to see what they say but I should imagine there is a good chance they will not let you cancel.

Re: Cancelling sky

GD1 — Fri, 12 Jul 2024 09:21:36 GMT

@faye10 I'm afraid if you mean the device you can't cancel the agreement as you're outside the 31 day cool off and you still need to make payments on your loan agreement for the remainder of the term.

If you mean the sim the minimum term is 12 months so you'll need to see out the minimum term.

Re: Cancelling sky

Daniel0210 — Fri, 12 Jul 2024 09:23:04 GMT

@faye10

If you've had the sim for less than 12 months you can't cancel it. The only time Sky would consider this is if you're receiving threats on that number which you've reported to the police. Sky will probably want the relevant crime number for Malicious Communication or Threats to Kill.