topic Screen issues on iPhone 11 in Sky Mobile

Screen issues on iPhone 11

Ani67 — Tue, 09 Jul 2024 13:19:23 GMT

Seven months ago I purchased an iphone 11 on a Sky contract. Today the phone screen has gone partially smudged and it is hard to read.

Does anyone know if Sky contracts offer insurance cover for the 1st year and if so how do we contact anyone about this? The automated Mobile Device support is pretty useless and with the chat you never get to speak to a human ...thank you

Re: Screen issues on iPhone 11

63johnw — Tue, 09 Jul 2024 13:43:41 GMT

Hi @Ani67 you get a 12 month warranty from sky but not insurance. You will need to contact Sky to arrange your return and for them to inspect and decide if it's covered by warranty or will be charged. You could also try an Apple Store to see what they say.

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Re: Screen issues on iPhone 11

TimmyBGood — Tue, 09 Jul 2024 14:19:23 GMT

@Ani67

To be clear, a warranty covers defects inherent to the device through design, materials or manufacturing, while insurance cover is required to remedy damage inflicted (knowingly or accidentally) by the user.