https://helpforum.sky.com/t5/Sky-Mobile/Unexpected-charges-with-new-device/m-p/4687250#M212646 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4114972">@Bev34</a>&nbsp; you have a 31 day cooling off period so you will need to call sky on 150 within the 31 days to cancel.&nbsp;</P> Mon, 08 Jul 2024 10:37:55 GMT 63johnw 2024-07-08T10:37:55Z https://helpforum.sky.com/t5/Sky-Mobile/Unexpected-charges-with-new-device/m-p/4686025#M212640 <P>I did an upgrade online this week and thought I got myself a really good deal. It wasn't until I looked at my bill I realised the price was just for the upgrade, data was on top of that. Also, there's an extra charge of just over £30 on my next bill, entirely unexpected. This is my third phone with sky but I think I've done it over the phone with sky before so it was clear what I was paying, I've never come across this set up, the total cost has been somewhat clear with other companies I've used so I'm a bit miffed about these extra charges I wasn't clear about. Do I have the right to cancel or do I need to just suck it up?</P> Sat, 06 Jul 2024 15:43:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unexpected-charges-with-new-device/m-p/4686025#M212640 Bev34 2024-07-06T15:43:53Z https://helpforum.sky.com/t5/Sky-Mobile/Unexpected-charges-with-new-device/m-p/4687250#M212646 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4114972">@Bev34</a>&nbsp; you have a 31 day cooling off period so you will need to call sky on 150 within the 31 days to cancel.&nbsp;</P> Mon, 08 Jul 2024 10:37:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unexpected-charges-with-new-device/m-p/4687250#M212646 63johnw 2024-07-08T10:37:55Z