https://helpforum.sky.com/t5/Sky-Mobile/Trade-In-Problems/m-p/4687038#M212629 <P>I have recently traded-in my old iPad for a new one.&nbsp; I've followed the instructions for the return, tracked on Royal Mail but I keep getting emails to say they haven't received it.</P><P>Tried going through the Chat but the 'Bot' isn't programmed to answer these questions &amp; can never get through to anybody on the phone!</P> Mon, 08 Jul 2024 07:18:54 GMT Kobster 2024-07-08T07:18:54Z https://helpforum.sky.com/t5/Sky-Mobile/Trade-In-Problems/m-p/4687038#M212629 <P>I have recently traded-in my old iPad for a new one.&nbsp; I've followed the instructions for the return, tracked on Royal Mail but I keep getting emails to say they haven't received it.</P><P>Tried going through the Chat but the 'Bot' isn't programmed to answer these questions &amp; can never get through to anybody on the phone!</P> Mon, 08 Jul 2024 07:18:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/Trade-In-Problems/m-p/4687038#M212629 Kobster 2024-07-08T07:18:54Z https://helpforum.sky.com/t5/Sky-Mobile/Trade-In-Problems/m-p/4687074#M212630 <P>Does the Royal Mail tracking show that it has arrived, if so I would keep trying to speak to Sky so try saying No when asked to go online or if you want a SMS sent.</P> Mon, 08 Jul 2024 08:21:28 GMT https://helpforum.sky.com/t5/Sky-Mobile/Trade-In-Problems/m-p/4687074#M212630 caesarome 2024-07-08T08:21:28Z