topic Phone Upgrade in Sky Mobile

Phone Upgrade

AMG91 — Sun, 07 Jul 2024 15:03:54 GMT

I have received an email saying I can now upgrade my phone. I've logged in to upgrade, but when I press the upgrade button, it says my account is restricted, therefore not letting me upgrade. I'm all up to date with paying bills, so don't know why this is happening.

Re: Phone Upgrade

caesarome — Sun, 07 Jul 2024 15:07:49 GMT

@AMG91

Have you tried linking your account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Phone Upgrade

AMG91 — Sun, 07 Jul 2024 15:14:42 GMT

Just tried this and it says it was already linked. However, it seems to have made it work. Thank you!

Re: Phone Upgrade

Hannahlouise84 — Sun, 15 Sep 2024 09:43:00 GMT

Sky send these message to all customer automatically when a new handset or flagship is due to be or is newly released. Usually you have to pay a cost to upgrade early (not available within 12mth) or you can upgrade earlier by sending the current handset back to offset the cost