topic Re: Can not order a new contract in Sky Mobile

Can not order a new contract

Cait5 — Sat, 06 Jul 2024 11:32:48 GMT

I have a question for anyone who knows, I have a iPhone 15 and a MacBook, just ordered those a week ago. I wanted to have another contract but now I can not because of the credit part, it was fine a week ago and now I can't?

Re: Can not order a new contract

Daniel0210 — Sat, 06 Jul 2024 11:36:58 GMT

@Cait5
It’s possible that your credit rating was sufficient for the order last week but trying to order another device is too much so you may have failed the required credit check(s). See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.

Re: Can not order a new contract

Cait5 — Sat, 06 Jul 2024 11:41:33 GMT

Hi, would it be due to how many devices I have ordered. I only have the two and as for credit, mine is really good