topic Re: Signal issue in Sky Mobile

Signal issue

Ameerah — Thu, 04 Jul 2024 12:16:50 GMT

Has anyone not got signal at all? Tried resetting my phone, tried airplane mode off and on, still nothing.

Re: Signal issue

Daniel0210 — Thu, 04 Jul 2024 12:18:25 GMT

@Ameerah

First thing to try is whether any local mast issues show here?

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Signal issue

Ameerah — Sat, 06 Jul 2024 10:41:10 GMT

I still have no signal it did say a mast was not working the way it should and signak

shouod be on and off but i've had no signal AT ALL for 3 days? Is it best to ring them on monday?

Re: Signal issue

Daniel0210 — Sat, 06 Jul 2024 10:48:16 GMT

@Ameerah

Customer Services (except in the ROI) are open over the weekend but be aware Sky don't own or maintain any mobile phone masts so you and everyone else in the area are relying on a third party repair.