https://helpforum.sky.com/t5/Sky-Mobile/Low-Swap-Value/m-p/4685577#M212457 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4114447">@Jengos1983</a>&nbsp; call sky on 150 and ask them for proof of damage and if you are still unhappy then ask them to return your phone and sell it elsewhere. Did you take photos of your phone to prove it was not damaged before you sent it back ?</P> Sat, 06 Jul 2024 06:28:54 GMT 63johnw 2024-07-06T06:28:54Z https://helpforum.sky.com/t5/Sky-Mobile/Low-Swap-Value/m-p/4685576#M212456 <P>I've just had a notification from Sky to say the device I returned as part of my</P><P>Mobile swap is of a lower value then expected due to damage. The phone was in perfect condition, how can I find out what damage they've found to understand why the swap price has lowered? Help! Thanks!&nbsp;</P> Sat, 06 Jul 2024 06:24:28 GMT https://helpforum.sky.com/t5/Sky-Mobile/Low-Swap-Value/m-p/4685576#M212456 Jengos1983 2024-07-06T06:24:28Z https://helpforum.sky.com/t5/Sky-Mobile/Low-Swap-Value/m-p/4685577#M212457 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4114447">@Jengos1983</a>&nbsp; call sky on 150 and ask them for proof of damage and if you are still unhappy then ask them to return your phone and sell it elsewhere. Did you take photos of your phone to prove it was not damaged before you sent it back ?</P> Sat, 06 Jul 2024 06:28:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/Low-Swap-Value/m-p/4685577#M212457 63johnw 2024-07-06T06:28:54Z