https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4684928#M212402 <P>I have recently upgraded from the iPhone 12 Pro Max to the iPhone 15 Pro Max. Contacted Sky to pay off the remainder of the bill for the iPhone 12 Pro Max. However, on my Sky Mobile app it is showing my phone still as the iPhone 12 Pro Max and showing future payments.&nbsp;</P><P>Why has the phone not gotten changed to the correct model? and why is it showing future payments when it's been paid in full?</P> Fri, 05 Jul 2024 09:38:14 GMT Lauren20012001 2024-07-05T09:38:14Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4684928#M212402 <P>I have recently upgraded from the iPhone 12 Pro Max to the iPhone 15 Pro Max. Contacted Sky to pay off the remainder of the bill for the iPhone 12 Pro Max. However, on my Sky Mobile app it is showing my phone still as the iPhone 12 Pro Max and showing future payments.&nbsp;</P><P>Why has the phone not gotten changed to the correct model? and why is it showing future payments when it's been paid in full?</P> Fri, 05 Jul 2024 09:38:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4684928#M212402 Lauren20012001 2024-07-05T09:38:14Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4684973#M212403 <P>You'll need to call Sky on 150 - your account should show both phones.</P> Fri, 05 Jul 2024 10:18:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4684973#M212403 PandJ2020 2024-07-05T10:18:35Z