Payment date

Brody — Thu, 04 Jul 2024 23:21:06 GMT

Hi i was just wondering if i can change my payment date to the 28th of every month as thats when i get paid and im struggling to find the funds to pay before that date. Kind regards

brody roberts

Re: Payment date

Daniel0210 — Fri, 05 Jul 2024 04:19:30 GMT

@Brody

Depending on when your current payment date is, you may be too late for this month as mobile bills (as you've posted on the Mobile board) are generated 3 days before the normal billing date.
https://www.sky.com/help/articles/change-payment-method-or-date

This is the general advice on the billing process…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

Re: Payment date

caesarome — Fri, 05 Jul 2024 04:35:51 GMT

@Brody wrote:

Hi i was just wondering if i can change my payment date to the 28th of every month

You can once you have paid your first two bills @Brody :

https://www.sky.com/myaccount/bill/change-payment-date

topic Re: Payment date in Sky Mobile

Payment date

Re: Payment date

Re: Payment date