topic Re: Mobile signal issues in Sky Mobile

Mobile signal issues

Katie1234 — Thu, 04 Jul 2024 12:07:52 GMT

This is week 3 of mobile calls signal issue it is dropping out in the middle of calls saying call failed. Try phoning through what's app messenger etc again 4G signal is terrible. I've tried calling sky 5 times and it cuts me off as soon as I've passed security with call failed 🤦🏽‍♀️ anyone have an email address for sky or another way of contacting them? Thanks

Re: Mobile signal issues

Daniel0210 — Thu, 04 Jul 2024 12:13:59 GMT

@Katie1234

Sky don't use email for general communication. You could use social media the links to which are at the bottom of the forum page.

Re: Mobile signal issues

caesarome — Thu, 04 Jul 2024 12:14:01 GMT

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

If not you could try ordering a replacement sim incase the one you have is faulty:

https://www.sky.com/help/articles/replacement-sim