topic Re: Sim activation in Sky Mobile

Sim activation

Neil27680 — Mon, 01 Jul 2024 14:18:55 GMT

Hello, to activate my new sim I'm being told to link my Sky mobile with my Sky iD. Problem is it is already linked but I just keep being taken back to the 'Link your Sky mobile with your Sky Id page'

Re: Sim activation

caesarome — Mon, 01 Jul 2024 15:04:50 GMT

@Neil27680

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sim activation

Mr+Flibbles+86 — Mon, 01 Jul 2024 15:06:23 GMT

Thanks for escalating this. We’ve sent an invite to @Neil27680 to chat.

Re: Sim activation

Mr+Flibbles+86 — Wed, 03 Jul 2024 15:06:56 GMT

We are still looking to help you @Neil27680 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks