topic Re: Lost phone in Sky Mobile

Lost phone

Nick124 — Tue, 02 Jul 2024 13:51:57 GMT

I lost my phone on a theme park ride. I am currently abroad. The phone is still receiving incoming calls. The theme park are looking for it but it still hasn't been located. Find my location is showing a location I had previously been during the day (after which I still had my phone). It is not showing a live location due to dropped internet connection I think. I have tried to phone the number for sky help when abroad but I hear the welcome to sky message and then the voice goes muffled and I can't hear anything further. This is a matter of urgency.

Re: Lost phone

Daniel0210 — Tue, 02 Jul 2024 13:55:15 GMT

@Nick124

The number to call from abroad is in this link (not sure if it's the one you've tried)

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

Re: Lost phone

Nick124 — Tue, 02 Jul 2024 13:57:55 GMT

@Daniel0210
This is the number I have tried but thank you.

Re: Lost phone

Daniel0210 — Tue, 02 Jul 2024 14:01:39 GMT

@Nick124

You could try contacting Sky via social media the links to which are at the foot of the forum page.