topic Cannot link sky Id with mobile account in Sky Mobile

Cannot link sky Id with mobile account

Joer1799 — Tue, 02 Jul 2024 12:48:09 GMT

Hi.

I am not able to link my Sky mobile account to my Sky ID. Each time I try there is a 'whoops, there's been an error' message saying there is technical difficulties. I have seen a few other people with the same issue, but seems the only way to resolve it is to have it escalated.

Any help would be greatly appreciated.

Re: Cannot link sky Id with mobile account

caesarome — Tue, 02 Jul 2024 12:52:54 GMT

@Joer1799

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Cannot link sky Id with mobile account

Lisa-P1987 — Tue, 02 Jul 2024 13:09:26 GMT

Thanks for escalating this. We’ve sent @Joer1799 an invite to chat.