topic Re: My new sim activation failed cannot Port my Number in Sky Mobile

My new sim activation failed cannot Port my Number

jumver — Sat, 29 Jun 2024 11:46:53 GMT

Wanted to move from my old mobile provider to Sky. Got a new Sky SIM and had my PAC number ready.

However, the Sky SI activation/PAC failed. The error is:

Sorry, we can't activate your SIM at the moment

Please re-submit your SIM activation request and any requests to transfer your number and/or cancel services with your old provider.

Try again.

Can someone advise on how to solve this? I will try for the next few hours if it keeps failing, I might consider another service provider.

Re: My new sim activation failed cannot Port my Number

caesarome — Sat, 29 Jun 2024 11:49:53 GMT

You are going to have to use another phone to call Sky to ask them to processe the sim activation and pac code.

@jumver

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

Re: My new sim activation failed cannot Port my Number

jumver — Sat, 29 Jun 2024 14:32:56 GMT

still battling to get through to an agent to speak to, couldn't get pass the bot