topic Can’t activate new sim in Sky Mobile

Can’t activate new sim

Nat96 — Sat, 29 Jun 2024 13:40:33 GMT

I've upgraded my phone with sky but won't let me activate my new SIM I have put my old SIM card in my new phone but on the sky app it is saying to activate new SIM with higher internet GB but it won't let me do this without a PAC code will my old SIM card just automatically swap to the higher GB contract?

Re: Can’t activate new sim

caesarome — Sat, 29 Jun 2024 15:07:53 GMT

@Nat96 wrote:

will my old SIM card just automatically swap to the higher GB contract?

No it will not just swap as it appears that your new data package will be in the new sim so to get help in activating it use the old sim in your phone to call Sky on 150. You might want to ask tjem

to cancel the order sim or you will be paying for the both of them. Your new sim will come with a new number.

Re: Can’t activate new sim

Riffraff1 — Sat, 15 Feb 2025 10:36:34 GMT

My old SIM card broke put new one in my phone and I can't activate it getting no network connection

Re: Can’t activate new sim

caesarome — Sat, 15 Feb 2025 13:12:48 GMT

Did you call Sky to send you a replacement one so it will have the same number or did they order you a new one that will have a different number ?