topic Re: Paid for roaming data passport but not workinh in Sky Mobile

Paid for roaming data passport but not workinh

RosaMay — Sat, 29 Jun 2024 08:38:24 GMT

We arrived in Italy a week ago and immediately kick started the roaming passport because there are several people I must keep in contact with while I'm here. Four days ago it stopped working. I'm still paying £2 every day but can't even send a text. My husband is paying but his works ok. He's connected to Windtre but I'm showing as Iliad (or Ilad, I can't remember which). I have no means of any communication unless I have access to a restaurant wifi. I have tried every online solution (several times) suggested by Sky. I desperately need my own connection. I'm currently using someone's hotspot. Any help much appreciated.

Re: Paid for roaming data passport but not workinh

caesarome — Sat, 29 Jun 2024 08:43:40 GMT

Have you try searching for all available networks then if it finds this network that your husband is connected to try to get your phone connected to it ?

Re: Paid for roaming data passport but not workinh

63johnw — Sat, 29 Jun 2024 08:44:05 GMT

Hi @RosaMay try connecting to a different network.

Re: Paid for roaming data passport but not working

RosaMay — Sat, 29 Jun 2024 08:49:34 GMT

Thank you ever so much for getting back to me but Iliad is the only network that comes up. I don't have any other options. You've probably guessed that I'm not device savvy. I've just can't understand why it's stopped working.