topic Re: Sim stopped working. in Sky Mobile

Sim stopped working.

Jim97 — Fri, 28 Jun 2024 22:20:42 GMT

Sky sim card not working. Can't contact sky helpline as I have no phone . How do I get a new sim?

Re: Sim stopped working.

caesarome — Sat, 29 Jun 2024 04:39:06 GMT

@Jim97

Try this link:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

Re: Sim stopped working.

Jim97 — Sat, 29 Jun 2024 05:10:58 GMT

Thanks for the link, but it still won't let you order a new sim without phoning. As the sim doesn't work I can't phone.

Re: Sim stopped working.

63johnw — Sat, 29 Jun 2024 06:15:53 GMT

Hi @Jim97 have you tried using the my sky App ? Go to your mobile tab, tap on the sim in question, tap on manage sim and there should be an option there to order a replacement.

Re: Sim stopped working.

Jim97 — Sat, 29 Jun 2024 06:19:35 GMT

Cheers, but no option to get a new sim without calling the helpline. As my sim isn't working I can't call.