https://helpforum.sky.com/t5/Sky-Mobile/Return-upgrade/m-p/4679383#M211464 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1418870">@Chloe1391</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 28 Jun 2024 19:32:35 GMT Daniel0210 2024-06-28T19:32:35Z https://helpforum.sky.com/t5/Sky-Mobile/Return-upgrade/m-p/4679382#M211463 <P>I ordered an upgrade of my tablet, is it possible to return my upgrade and swap for something better? The one I ordered is too small.&nbsp;</P> Fri, 28 Jun 2024 19:31:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-upgrade/m-p/4679382#M211463 Chloe1391 2024-06-28T19:31:44Z https://helpforum.sky.com/t5/Sky-Mobile/Return-upgrade/m-p/4679383#M211464 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1418870">@Chloe1391</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 28 Jun 2024 19:32:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-upgrade/m-p/4679383#M211464 Daniel0210 2024-06-28T19:32:35Z