topic Re: Replacement sim in Sky Mobile

Replacement sim

Alfienicho — Thu, 27 Jun 2024 11:26:38 GMT

Hi, I have been backpacking for ten months and using many different SIM cards, in the process I have lost my original sky mobile SIM which I will need when I arrive home in ten days. I can't call sky to request as I have only a data e-sim, the virtual assistant doesn't understand 'replace SIM card' and the only help online helps me troubleshoot a broken SIM, report my device lost (by calling) or pointing me to outright call. I just need an online form or a webchat to a real person. Anybody know of any other options?

Re: Replacement sim

caesarome — Thu, 27 Jun 2024 12:02:53 GMT

@Alfienicho

You might be able to order yourself a replacement via this link:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

Re: Replacement sim

Alfienicho — Thu, 27 Jun 2024 16:32:58 GMT

Thanks for this, it looked promising to begin with but doesn't allow me to order one. Only troubleshoot, convert to esim (which needs to texty number a code) or report lost or stolen which can only be done via phone.

The search continues.