topic Credit in Sky Mobile

Credit

Mikey1986 — Thu, 27 Jun 2024 15:33:47 GMT

Can someone explain the £20 credit on my account? I have paid my bill before the due date but im conFused with the whole £20 credit scenario thanks in advance Mikey

Re: Credit

Daniel0210 — Thu, 27 Jun 2024 15:39:51 GMT

@Mikey1986
Why have you made a manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once Sky have taken the direct debit or continuous card payment and your unnecessary extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Credit

caesarome — Thu, 27 Jun 2024 15:42:25 GMT

You shouldn't need to make any manual payments when you have a direct debit or card payment setup so if you made a manual payment this might be why you are seeing a credit as the payment has gone on your account as a credit.

Re: Credit

Mikey1986 — Thu, 27 Jun 2024 15:47:04 GMT

Thanks for the quick reply I just thought that if I paid it then it would be done and it won't come out on the date on the DD but if it's possible then refunding it would be a great help 😊

Re: Credit

caesarome — Thu, 27 Jun 2024 15:49:55 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Credit

Lisa-P1987 — Thu, 27 Jun 2024 16:25:24 GMT

Thanks for escalating this. We’ve sent @Mikey1986 an invite to chat.

Re: Credit

Mikey1986 — Thu, 27 Jun 2024 16:32:09 GMT

Thank you @Lisa-P1987 @I have messaged in chat thank you! Also thank you to @Daniel0210 @caesarome for the help and referral it's much appreciated hope you have a great day