https://helpforum.sky.com/t5/Sky-Mobile/Returning-a-product/m-p/4678260#M211311 <P>I need to return an item but can't find any option on account to return....also need packaging and returns label sent out....how do I request this</P> Thu, 27 Jun 2024 13:47:20 GMT Mel1975 2024-06-27T13:47:20Z https://helpforum.sky.com/t5/Sky-Mobile/Returning-a-product/m-p/4678260#M211311 <P>I need to return an item but can't find any option on account to return....also need packaging and returns label sent out....how do I request this</P> Thu, 27 Jun 2024 13:47:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returning-a-product/m-p/4678260#M211311 Mel1975 2024-06-27T13:47:20Z https://helpforum.sky.com/t5/Sky-Mobile/Returning-a-product/m-p/4678262#M211312 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4104050">@Mel1975</a>&nbsp;</P> <P>Is this a mobile or tablet? If it is, as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Thu, 27 Jun 2024 13:49:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returning-a-product/m-p/4678262#M211312 Daniel0210 2024-06-27T13:49:26Z