topic Re: SOS permanently showing in Sky Mobile

SOS permanently showing

MichelleJ81 — Wed, 26 Jun 2024 22:01:58 GMT

SOS is permanently showing in the right hand corner of my phone. I've switched off, back, I've reinserted SIM card, I've switched on airplane mode etc etc and still nothing has worked. I'm in Canada at the moment but I've had data roaming on whilst I've been here and had no problems until today. Apple support can't help and advise me to contact Sky direct which I can't as it would cost me a fortune to ring them and they no longer have the live chat option! Help please! Thank you!

Re: SOS permanently showing

Adam+Ellis — Wed, 26 Jun 2024 22:41:03 GMT

I'm in Canada too and I'm having the exact same issue. Had no issues with data until today and have tried everything you've said. Must be an issue here! If it's still like this in the morning I'll have to give in and call them.

Re: SOS permanently showing

MichelleJ81 — Thu, 27 Jun 2024 01:05:00 GMT

Hey, thanks for your reply! Sounds like it might indeed be an issue in Canada! I even chatted with Apple on live chat and they checked my phone etc and said not a hardware issue etc so they think it could be Sky themselves. I'm gonna wait and see what happens tomorrow too, but if you do get through to them please feel free to let me know what they said! Failing that I'll just have to find wi fi spots and check messages etc then until I fly back to the UK on Sunday!

Re: SOS permanently showing

CraigH19 — Thu, 27 Jun 2024 01:57:22 GMT

The same is happening for me Im in Toronto and not had signal at all since this afternoon.

2nd time in last two days this has happened it was supposedly fixed yesterday but nope.

Re: SOS permanently showing

MichelleJ81 — Thu, 27 Jun 2024 02:10:02 GMT

Thanks for your reply, this is really helpful! Hopefully it'll be sorted sooner rather than later as I can't get any messages etc through unless I can connect to wi fi somewhere!

Re: SOS permanently showing

Pilgi — Thu, 27 Jun 2024 05:48:37 GMT

I am in Vancouver and am having same issues as other Sky users in Canada . I too have performed all steps to rectify to no avail .

Only emergency SOS since arriving in Canada

Fergy31 — Thu, 27 Jun 2024 07:59:09 GMT

Since arriving in Canada yesterday i cant get any data network connection. I have followed all the recommendations including switching off dpend cap. Nothing has solved it.

Re: Only emergency SOS since arriving in Canada

caesarome — Thu, 27 Jun 2024 08:36:54 GMT

Try setting a spend cap and make sure the device is set to abroad:

Apple:
Settings > Mobile Data > SIM Applications > Make sure this is set to Abroad

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

Re: No Mobile Signal while abroad

Rachael241 — Thu, 27 Jun 2024 12:11:17 GMT

Hi,

I arrived in Canada yesterday and am still having issues. I haven't received a text and have tried all the solutions advised.

I'm travelling on my own so it's urgent that this is sorted as I don't have access to maps etc. thanks.

Re: Only emergency SOS since arriving in Canada

MichelleJ81 — Thu, 27 Jun 2024 12:17:08 GMT

It certainly seems like it's an issue within Canada as a few of us have now had the same issue. Despite following all the online instructions on how to "fix" the issue it still isn't working!

Re: No Mobile Signal while abroad

Daniel0210 — Thu, 27 Jun 2024 12:17:44 GMT

@Rachael241

I've moved your post into a thread discussing roaming issues whilst in Canada.

Re: SOS permanently showing

Gizmoworld7 — Thu, 27 Jun 2024 12:46:01 GMT

I arrived in Vancouver yesterday. Somehow managed to get the hire car to the hotel without access to maps. Able to use hotel wi-fi and tried all the apparent fixes to no avail. My iPhone briefly registered a connection to TELUS network then reverts to SOS. I tried getting Sky to send my network settings but nothing arrived. Usually I automatically receive details about Sky passport but nothing. I am thinking of buying a local sim only card to get by. All rather stressful.

Re: SOS permanently showing

MichelleJ81 — Thu, 27 Jun 2024 12:51:56 GMT

So sorry to hear this. My phone works fine on wi fi and has worked fine when using the passport every day right up until yesterday afternoon. Prior to that I got a text when I arrived to say how much the passport would be and then a text each time I activated data roaming. I've not switched on data roaming yet as have wi fi in my sisters house but may try later when we go out. Not ideal when you're on holiday, and like you say when you need access to maps etc it's rather frustrating. Let's hope it gets sorted asap!

Re: SOS permanently showing

Chloe-W22 — Thu, 27 Jun 2024 14:58:04 GMT

Hi all,

Sorry to hear you were having a problem roaming in Canada, our internal teams have advised there was an issue around UK lunchtime today but this is now resolved. So sorry for the inconvenience but this should be working now for you 🤞

roaming issues

lace — Thu, 27 Jun 2024 15:04:16 GMT

I have been in Canada for a week, and the passport plus has been fine until today. Im now getting 'SOS' only so cant call Sky to solve and the chat assist isnt much help.
i have been through all the processes to make sure my settings are still what they should be and i have no spend cap to stop it working.

Re: roaming issues

caesarome — Thu, 27 Jun 2024 15:08:04 GMT

@lace

I have moved your post to the topic at hand on this issue where Sky have posted an update.

Re: roaming issues

Daniel0210 — Thu, 27 Jun 2024 15:08:12 GMT

@lace

Your post has been merged into a discussion on this issue. Please see the post immediately above yours from Sky.,

Re: SOS permanently showing

lace — Thu, 27 Jun 2024 15:44:21 GMT

unfortunately, it's not for me. I have restarted my phone a few times and checked the settings again but I'm still only getting SOS. Is there something else I should be doing?

Re: SOS permanently showing

MichelleJ81 — Thu, 27 Jun 2024 16:38:13 GMT

Mine is working okay now thank goodness. There are a few options to try but if you've tried them all I'd try and contact Sky direct, although someone from Sky commented on this thread earlier saying there was an issue in the UK that caused it and that phones should now be working...

Re: SOS permanently showing

lace — Thu, 27 Jun 2024 17:11:38 GMT

mine is still in SOS, I feel like I've tried everything.

does anyone know of a way to contact someone from sky direct online as I can't make phone calls?