topic Re: SIM activation not working in Sky Mobile

SIM activation not working

PamT1 — Wed, 26 Jun 2024 15:37:48 GMT

I have created my ID as we are new to Sky. I am in a continuous loop of linking my ID, then I can't get any further! At no point does it come up with the ability to activate the SIM. I can't speak to anyone, and the chatbot is hopeless. Can someone please steer me in the right direction please. Thanks

Re: SIM activation not working

caesarome — Wed, 26 Jun 2024 15:45:13 GMT

@PamT1 wrote:

I have created my ID as we are new to Sky. I am in a continuous loop of linking my ID, then I can't get any further!

@PamT1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: SIM activation not working

Mr+Flibbles+86 — Thu, 27 Jun 2024 07:55:57 GMT

Thanks for escalating this. We’ve sent an invite to @PamT1 to chat.