topic Re: Can’t see yes in Sky Mobile

Can’t see

Ruaross — Wed, 26 Jun 2024 15:35:50 GMT

Can't see my mobile plan or use my piggy bank

Re: Can’t see

caesarome — Wed, 26 Jun 2024 15:39:13 GMT

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Can’t see yes

Ruaross — Wed, 26 Jun 2024 15:43:13 GMT

Yes I've linked my account

Re: Can’t see yes

caesarome — Wed, 26 Jun 2024 15:44:25 GMT

If it has been linked are you using the correct login, if so what is happening ?

Re: Can’t see yes

Ruaross — Wed, 26 Jun 2024 15:46:09 GMT

I've linked my account & my log in is fine the website is just showing me how to purchase & upgrade my mobile

Re: Can’t see

caesarome — Wed, 26 Jun 2024 15:47:11 GMT

@Ruaross

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Thank you

Ruaross — Wed, 26 Jun 2024 15:48:04 GMT

Thank you