topic Re: No mobile network in Venice in Sky Mobile

No mobile network in Venice

Fahima23 — Tue, 25 Jun 2024 22:30:07 GMT

Since I arrived at Venice airport 25th June I have not had any service 7:30pm. I can't make call or use my mobile data. When I connect to the Wi-Fi in my hotel then I can access the internet. I used the step by step on your site to try and make it work but nothing works. Please can someone help,

Re: No mobile network in Venice

Daniel0210 — Wed, 26 Jun 2024 04:18:11 GMT

@Fahima23

Is this the link to what you've already tried?
https://www.sky.com/help/articles/sky-mobile-roaming-problems

There was a roaming issue yesterday morning which Sky reported has been resolved. See this thread

https://helpforum.sky.com/t5/Sky-Mobile/No-Mobile-Signal-while-abroad/td-p/4675923

Re: No mobile network in Venice

Fahima23 — Wed, 26 Jun 2024 06:47:13 GMT

Hi @Daniel0210

yes that's the link I tried and I woke up today to still no network.

Im about to go out, fortunately I'm with someone on a different network which works so I'm ok. But I would like some help as it's a huge inconvenience as all the tickets are on my phone and I'm having to rely on others to use my phone.

Re: No mobile network in Venice

Dave321 — Tue, 30 Jul 2024 06:47:46 GMT

I am having the same issue with sky, it will not connect to Internet always telling me offline. I have tried everything and it's no use having a link that tells me it cannot connect as I am offline. I can only get online when I connect to hotel WiFi.