topic No data, cannot make/receive calls in Sky Mobile

No data, cannot make/receive calls

Ab210 — Wed, 26 Jun 2024 05:41:46 GMT

Looking for any help!

My daughters Sky Sim won't let her use Data or make any calls/receive any calls. We recently arrived back from the USA, and it is since then that this has happened.

I have followed the online troubleshooting with no avail. I try to 'manage' the sim by asking it to send the network settings, but nothing comes through?

Will i need to request a new sim?

Thanks!

Re: No data, cannot make/receive calls

PandJ2020 — Wed, 26 Jun 2024 06:17:01 GMT

Change SIM applications setting to 'home'.

Re: No data, cannot make/receive calls

Daniel0210 — Wed, 26 Jun 2024 06:24:29 GMT

@Ab210

Depending on the device try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

Re: No data, cannot make/receive calls

Ab210 — Wed, 26 Jun 2024 06:58:03 GMT

That worked great thank you her phone was set to abroad

Thanks